Case Study
Best Western Premier Freeport Inn & Suites
Modern streaming TV deployed ahead of peak travel season for a boutique 97-room hotel near Calgary Airport.
Overview
Project Overview
Located near Calgary Airport, Best Western Premier Freeport Inn & Suites is a boutique 97-room hotel that prides itself on delivering quality, comfort, and exceptional service. In response to a global brand directive from Best Western, the hotel needed to upgrade its in-room entertainment. This included:
- Replacing TVs with new models of at least 50 inches
- Enabling guests to access live TV channels and streaming platforms like Netflix, YouTube, and Amazon Prime
The challenge? Finding a provider in Alberta that could support both hardware and streaming services affordably and reliably.
Solution
Moby's Approach
Smart TV Setup
The hotel purchased new Samsung and LG smart TVs to meet the brand's updated requirements.
Fast Deployment Timeline
Sales discussions began in January 2024, and full installation was completed by April 2024, ahead of peak travel season.
Professional Installation
Moby's team installed TV boxes discreetly behind each TV to prevent tampering or theft. Installation was completed seamlessly across the property.
No Infrastructure Overhaul
Moby leveraged the hotel's existing internet provider to deliver both live TV and streaming services.
Simple Guest Experience
Guests turn on the TV and select "Moby TV" from the home screen. Streaming access is intuitive — guests log in with their own credentials.
Results
The Outcome
The hotel successfully met Best Western's global brand directive for upgraded in-room entertainment ahead of peak travel season, delivering a modern, seamless streaming experience that mirrors the comfort of home.
Benefits
Key Benefits
Hotel guests now enjoy a high-quality, large-screen smart TV experience with access to both live channels and popular streaming services like Netflix and YouTube. The setup mirrors the comfort of home, improving overall guest satisfaction. Moby's automatic daily log-out feature enhances security for users accessing personal streaming accounts, while the basic package provides a diverse mix of up to 20 channels, including sports and HBO — all at a competitive price point. The front desk team provides brief guest education during check-in to ensure a smooth experience. Despite being a boutique property, the hotel feels valued as a premium client — and based on this success, the Hallmark group is considering expanding Moby's services to another property in Toronto.
Testimonials
What They Say
“We were already struggling with a lot of streaming services in Alberta. We don't have many options. So when we heard that Moby provides streaming services and is a cost-effective solution, we wanted to give it a try.”
“The fact that Moby is headquartered in Calgary and is a local brand was a big positive. We liked knowing that someone local is available to answer our queries and visit the property in person if there are issues.”