Case Study
Calgary Petroleum Club
Delivering uninterrupted connectivity for Calgary's premier business hub—installed in just 24 hours.
Overview
Delivering Uninterrupted Connectivity for Calgary's Premier Business Hub
Located in the heart of downtown Calgary, the Calgary Petroleum Club is a prestigious, membership-based business club serving as a vital hub for corporate meetings, events, and social gatherings. With approximately 2,800 members and 120–125 events hosted weekly, the Club offers premium spaces for networking, dining, and business functions.
Post-pandemic, the demand for live-streaming capabilities and seamless online functionality grew rapidly—placing increased pressure on the Club's digital infrastructure. Despite investing in a fibre optic upgrade, the Club continued to experience daily internet outages and unreliable service from its telecom provider.
After seven months of persistent disruptions and frustrating customer service experiences, the Club turned to Moby for a fast and effective solution.
The mission? Install a reliable backup internet connection to eliminate downtime and ensure uninterrupted service for members and guests. With its server equipment housed deep in the building's basement, infrastructure limitations further intensified the challenge—making it clear the solution would require both technical creativity and swift execution.
Solution
Moby's Approach
Optimized Network Performance
Installed equipment and completed precise alignment, quality checks, and speed testing to ensure stable, high-speed connectivity.
Seamless Installation Experience
Coordinated closely with the Club's IT contractor, minimizing operational disruption and reducing stress for staff.
Enhanced Streaming & Access
Delivered a strong wireless connection to support real-time streaming, casting, and downloads without buffering.
Operational Improvements
Enabled faster member invoicing, smoother communications, and upgraded online reservation capabilities.
Results
The Outcome
Moby installed a reliable backup internet connection within 24 hours, eliminating the daily outages that had plagued the Club for seven months. The solution provided immediate stability for streaming, events, and member services.
Benefits
Key Benefits
With Moby as its connectivity partner, the Calgary Petroleum Club gained more than just internet stability—it unlocked operational resilience and member confidence. The Club is now better equipped to deliver seamless experiences across every facet of its business.
Testimonials
What They Say
“The customer service piece is a huge reason we went with Moby. The knowledge, the ability to come up with a solution and it was a seamless experience. And, the techs were fabulous. We had Moby installed in 24 hours.”
“We're a business club and people expect to come here and hold meetings. You can't have a meeting or a lecture without some sort of internet.”
“It was quite embarrassing when a room full of 300 people was expecting to talk to China or Europe and they couldn't because of our internet issues. They've invested a substantial amount of money into their functions and we simply didn't have reliable internet for them to do so.”
“We came to Moby with an issue and it has been seamless ever since. We haven't had to worry about providing our members with the internet since then. It's been reliable, it's always been there, and nobody knows any different.”