Case Study
Canadian Rocky Mountain Resorts (CRMR)
Transforming hospitality entertainment in the Canadian Rockies with a modern streaming TV solution—no renovation required.
Overview
Transforming Hospitality Entertainment in the Canadian Rockies
The Post Hotel, a 95-room luxury resort nestled in the Canadian Rockies, is part of the Canadian Rocky Mountain Resorts (CRMR) group—an esteemed Calgary-based hospitality brand known for its boutique lodges and exceptional guest experiences.
By 2024, the Post Hotel was facing a critical issue with its outdated satellite TV system. Guests frequently reported fuzzy visuals, muffled audio, and a limited selection of only 27 channels. With satellite infrastructure deteriorating and full-scale rewiring proving too costly due to the building's age, CRMR sought a modern, reliable streaming solution that would require minimal disruption—and no renovation.
The challenge? Bringing streaming TV service to the hotel with no major upgrade, renovation or rewiring.
Solution
Moby's Approach
Rapid Response
Moby began work in April 2024, immediately developing a customized solution for the hotel's unique infrastructure.
Seamless Rollout
Completed installation across all 130 guestroom TVs within just 14 days, requiring no rewiring or major hardware changes.
Strategic Technology Integration
Moby leveraged a state-of-the-art Positron system to convert legacy analog phone lines into a network supporting streaming services.
Guest-Friendly Experience
Delivered a smooth, secure sign-in process for streaming platforms, with automatic credential clearing at checkout.
TV Compatibility Achieved
Moby partnered with LOC International to ensure full integration with the hotel's new Philips Media Suite TVs.
Results
The Outcome
The upgraded system delivered a complete transformation of the in-room entertainment experience, providing guests with seamless access to modern streaming and live TV—all within a rapid 14-day installation window that caused zero operational disruptions.
Benefits
Key Benefits
The upgraded system significantly enhanced the guest experience by offering seamless access to modern streaming and live TV options—perfect for unwinding after a day in the mountains. The rapid, 14-day installation was completed without operational disruptions or costly infrastructure changes, making it a highly cost-effective solution. With automatic credential clearing at checkout, the hotel ensures guest privacy and digital security. The clutter-free setup, with no attached hardware, maintains the Post Hotel's elegant and rustic room aesthetic. Additionally, the new TVs support conference and event use, expanding the property's capabilities for group functions. Impressed with the outcome, CRMR is now exploring Moby's services for phone and internet at the soon-to-be-rebuilt Deer Lodge, underscoring the strength of the partnership.
Testimonials
What They Say
“At CRMR, we like to support local. We always try to support growing companies in our community. We've developed a great relationship with Moby - they're approachable, easy to get a hold of and their model is very conducive to the hotel industry.”
“The Moby team worked so well together and really took the time to understand our needs and requirements. The sales team put me directly in touch with the tech team, and they had the technical knowledge needed to solve the issues.”
“I never once got a 'no.' The Moby team solves problems and every challenge was met with a new idea or approach. It's refreshing to work with a team genuinely committed to finding a way forward.”